Returns & Exchanges
We understand that with online shopping comes uncertainty. As such, we try to exercise flexibility to the best of our abilities.
Conditions for returns:
- Item(s) must be returned within 14 days of receipt, in original condition with tags on. We will not be able to process your returns and exchanges otherwise.
- Item(s) can only be exchanged if the wrong size or colour was purchased.
- Sale and promotional items are not eligible for returns or exchanges, unless otherwise stated.
To return your item(s) for a refund or exchange, please follow these steps:
- Check that the item(s) are unwashed, unworn, and in original condition with tags on.
- Fill in the returns slip that can be found here and cite the reason(s) for return.
- Pack returns slip and item(s) securely in your preferred packaging and seal the parcel well.
- Return your parcel through your preferred postal service with tracking. Should the returns parcel not be traceable, Trybe Active will not be responsible for any lost or damaged parcels upon return. All postal fees will be borne by the customer unless Trybe Active has sent out a defective or wrong order.
- Once your return is processed and completed,
- For exchanges: Your preferred item will be shipped to you within 2 to 3 days of processing and receiving of payment for the shipping of the exchanged product(s).
- For refunds: A store credit (less shipping fees, if any incurred), with six month’s validity, will be issued to your Trybe account. The store credit will not include any postage fees incurred from your original purchase.
Should you have any other queries related to your orders, please drop us an email at firstname.lastname@example.org.
For all other enquiries, please direct them to email@example.com.